Return & Refund Policy

1. Our return policy, in short

Returns are not accepted for any reason once an order has been placed on the website — including colour mismatch or a change of preference — unless the product you received is missing, damaged, defective, or incorrect. This policy exists because each saree is packed and dispatched to order, and we want to be upfront about it before you buy.

2. When a return or refund is valid

We will process a refund only when the product received falls into one of these categories:

• The item is missing from your order
• The item arrived damaged
• The item is defective
• The item is incorrect — different from what you ordered

3. Reporting window — 24 hours

Any issue with your delivery or package must be reported to us within 24 hours of delivery. Claims raised after this window unfortunately cannot be accepted.

4. Unboxing video — mandatory

To raise a claim for a damaged, defective, missing, or incorrect item, you must provide an unboxing video recorded from beginning to end, without cuts or edits — starting from the sealed package and continuing through to the product being unwrapped. This video is mandatory and must be submitted within 24 hours of delivery. Claims without a valid unboxing video cannot be processed.

5. Package condition on delivery

Please do not accept a package that looks tampered with. Accepting a tampered package is treated as confirmation that it arrived in proper condition, and we will not be able to process a claim afterward on that basis.

6. How to raise a claim

To raise a valid claim, please contact us within 24 hours of delivery with the following:

• Your order number
• The full, uncut unboxing video
• Clear photos of the issue (damage, defect, or incorrect item)

You can reach us at info@varnabyaarya.com or +91 88615 88061.

7. Refunds

Once a claim is reviewed and approved, the refund will be issued to your original payment method used at checkout. Refunds are typically processed within 5–7 business days of approval, though the actual time for the amount to reflect in your account may depend on your bank or payment provider.

8. Return shipping costs

For approved, valid returns (missing, damaged, defective, or incorrect items), Varna By Aarya bears the cost of return shipping — you will not be charged to send the item back to us.

9. Order cancellations

Once an order is placed and payment is completed, it cannot be cancelled for any reason. Please review your order carefully — including size, colour, and address details — before completing your payment.

We reserve the right to cancel an order on our end in certain situations, including where the product is suddenly out of stock, fraud is suspected, a pricing error has occurred, or damage is found during our quality check before dispatch. In such cases, a full refund will be issued to your original payment method.

10. Contact us

For any questions about a return, replacement, or refund, reach out to us:

• Varna By Aarya (Proprietorship)
• SRR Banashree, JHCS 2nd stage, Gubbalala (Near Rohan Akriti apartments), Bengaluru-560061, Karnataka, India
• Email: info@varnabyaarya.com
• Phone: +91 88615 88061